Not happy with your order? No problem.

We accept returns on regular priced items that meet the following requirements:
Return is initiated and mailed back by the customer within 7 days of the delivery date.
The item(s) is new, unworn, unwashed and in original packaging with tags attached.
The following items are not eligible for returns: intimates/lingerie, swimwear, socks and hosiery, leather care, hats, caps.

FINAL SALE ITEMS
Please note that all Sale items are FINAL SALE and cannot be returned.
Exceptions are damaged items. If you would like to return a defective product, you must notify us no later than 7 days after delivery. No returns will be accepted if you fail to notify us within the 7 day period or fail to ship the product back to us.
Should you need to return your purchase, you have 14 days from receiving your order to arrange your return, book your collection and have your items sent back to the warehouse.


Please follow these steps to return your purchase.
Please contact us by email to request a refund.

Domestic returns (USA):
You will receive a prepaid FedEx receipt and a shipping invoice.
Wait for the courier or take the parcel to the nearest office yourself.

Please, note that we will deduct $40 of original delivery cost for orders over $399 from refund amount, also will deduct $60 for return expenses for all orders, except the reason like: found a defect / had received a wrong goods - in these cases expenses by our side.

International Returns:
International orders are responsible for their own return shipping, you can choose any courier service, we will not reimburse the cost of return shipping.
Returned items remain your responsibility until received, so please ensure that are securely packaged.

For orders over $399, the original $40 shipping cost will be deducted from the refund amount, except the reason like: found a defect / had received a wrong goods - in these cases expenses by our side.

Return address: 5935 Baum Boulevard, Pittsburgh, Pennsylvania, 15206, USA.

The remaining funds will be refunded to your credit card within 10 business days of receiving the product at our warehouse.

Please call us for immediate answers to questions regarding orders and shipping. +1 (917) 722-59-71 info@sv77.com
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